One of the regular meetings to train and make service better for our customers
The SERVPRO of Greater Broken Arrow team spans generations and communities. We have a variety of perspectives and interests, but one very valuable thing that we each have in common is to do the very best job in the greater Tulsa - Broken Arrow area for our valued customers.
SERVPRO Corporate offers many e-learning and on site training opportunities. Our SERVPRO team members are encouraged to add IICRC training to their set of certified training. We participate in daily communication about customer and job status reports, needs and accomplishments. We also hold regular meetings to check for ways to improve techniques, documentation, teamwork, communication, etc.
When you find your business or home affected by flood, water leak, mold, smoke, fire, vandalism, storm, or other damage, you can trust the SERVPRO of Greater Broken Arrow team to have your back.
Faster to Any Size Disaster
Standing Water Only in a Broken Arrow Home
When you discover standing water in your home or office, you pretty much know you are needing some assistance. With water damage, the faster the better is the mindset to adopt. The faster the water is extracted from the flooring and carpets, and sometime ducting, the less damage will occur to walls, cabinets, furniture and other contents.
Since the well-trained SERVPRO of Greater Broken Arrow Team members live in areas around Broken Arrow and Greater Tulsa, we are always ready to quickly be onsite with proper equipment. We quickly assess the extent of affected area, remove the water quickly, and develop a game plan for drying the building efficiently.
We will work with your schedule to allow access to in order to regularly measure and monitor the effectiveness of the drying equipment, removing equipment as drying your home or office to preloss humidity occurs. Give us a call. We are always ready to help.
Faster to Any Size Disaster
Broken Arrow Roof Leak Creates Mold Risk
If you suspect mold, give us a call.
Recently, a long-time Broken Arrow resident had the very unpleasant experience to witness multiple issues damage her home. Northeast Oklahoma's variety of seasons of wind, storm, hail, ice, and rain during extreme heat and very cold temperatures finally took its toll on her roof. Water had breached the protection that the roof is designed to provide.
Since she happens to be physically unable to access her attic, she was unaware of the water intrusion for an undetermined length of time. The situation built up until the evidence finally was visible on her ceilings. Upon discovery, she reached out to the local team at SERVPRO of Greater Broken Arrow.
We were able to quickly remove the water, the suspected mold and the contaminated, unrestorable items, dry out her home and help her to get her life back to a normal and peaceful future.
Mold is not anything to be casual about. Please give us a call if you also discover mold or water intrusion in your home or business. We are always ready to help!
Electrician discovered melted wires in the metal J box
Sometimes you are looking for something specific and sometimes you discover something significant while searching. During a recent opportunity to serve a neighbor in our Broken Arrow community, a SERVPRO of Greater Broken Arrow team member observed something that just did not seem right. He wisely followed up his suspicion by scheduling a licensed electrician to investigate the situation.
What the electrician found revealed that the home owner was spared a major house fire. For some reason, whether it was due to poor installation, corrosion, overloading, or whatever, there was melted wiring in a location in the attic. The electrician stated that the metal J Box saved that homeowner.
Please be vigilant that any electrical work in your home or business be handled by a professional, or at least one who has been properly trained to perform electrical work that meets or exceeds safety standards.
If you find yourself affected by smoke or fire, please call SERVPRO of Greater Broken Arrow. We are always ready to help.
Spared the snow/ice storm, but wind and rain came instead
Storm-damaged roof in Broken Arrow, Oklahoma
Northeastern Oklahoma was spared the fury of the winter storm that hit our fellow Oklahomans in the panhandle in December. Our meteorologists had given us plenty of warning about the potential of a significant winter storm affecting Green Country, then gradually lowered the alerts as the storm ingredients' characteristics changed.
We did get plenty of rain, accompanied by note-worthy wind. This homeowner's roof was compromised by an Oklahoma storm. Rain that seeped through the roof affected areas in the attic, insulation, walls, ceilings (which gave way from the weight of becoming saturated), flooring and contents.
The SERVPRO of Greater Broken Arrow team was called in to remove the contaminated debris, contain the hole in the ceiling, begin drying the structure and contents, tarp the roof until repairs can be made. As we are working to get the residents' lives back to normal as quickly as possible, we are working within their insurance company's guidelines.
Hide and Seek
Out of Plain Sight.
A water leak often goes undetected for a while, especially if it is a slow leak or it comes from an obscure location. The longer water is unrestrained, of course, the risk increases that damage can occur.
Finding this leak was a bit of a mystery. Turns out, the leak was inside of a wall and under a sink. As the water slowly spread, it affected walls, floors, sub-floors, cabinets not only in the primary room, the water also spread to the adjoining rooms.
The home owner's insurance company knew who to call, SERVPRO of Greater Broken Arrow, of course. The team at SERVPRO was able to remove the unsalvageable materials and get the home back to preloss moisture in order that reconstruction can occur and the family can get their life back to normal.
Keep the Candle Burning
Carefully, go light your candle
While battery-operated candles are pretty, and diffusers and warmers can add aroma, there is nothing like real candles for a lovely ambiance, especially during the colder seasons. Burning candles do pose an increased risk of fire, though. It is always good practice to review candle use safety.
According to the National Fire Protection Agency, candles generally cause 2% of house fires, 3 % of deaths by fires, 7% of injuries from fire within a home, 4% of direct property damage from a house fire. Close to 37% of fires caused by candles begin in a bedroom. Being asleep while candle was burning was a factor in 11% of those fires, and 21% of the associated deaths. Three of every five house fires from a candle begin by combustible material near the burning candle. The top 3 days for candle-caused fires and Christmas, New year's Eve & day.
Use sturdy candle holders
Light candles carefully, keeping hair and clothing away from the flame
Never leave candles unattended
Keep combustibles 12" or more from candles
Keep candles, lighters, and matches away from children
Use flashlights, not candles for lighting if power goes out
Extinguish candles before they burn completely down
Never use candles if Oxygen is in use
We hope we never meet you as a result from a fire in your home or business- I'd much rather cross paths at the Gathering Place or while shopping. But if you do find yourself with damage caused by smoke or fire, please call us. We are always ready to help!
Feel the Earth Move Under Your Feet...?
This slab leak went unnoticed for a while.
Slab leaks happen. Frequently the cause of a slab leak is settling of our lovely Green Country Oklahoma clay soil; or sometimes pipes corrode with age and develop pin holes. Slab leaks are never a welcome event in your life.
Signs of a slab leak:
Puddles, if puddles develop under wood flooring, you may notice the wood has cupped or become warped. Or water may squish up between the planks as you walk on the flooring.
Puddles outside the home.
Increased, unexplained water usage/bill.
Low water pressure.
Warm/hot area on the floor (if a hot water line is affected).
Cracks in the floor.
Sounds of running water when no appliance or faucet is using water.
If you suspect a water leak, the best policy is to take action as soon as possible to limit the damage slab leaks can cause. You will want to turn off your water, then contact your plumber, insurance company and SERVPRO of Greater Broken Arrow.
Many plumbers can detect the exact location of the leak and then repair it. SERVPRO can assess the extent of the water intrusion, remove standing water, dry what is salvageable, and remove what is not. Your insurance company will assist you with guidelines on what is covered and how your policy will work for you. We have many helpful tips on this site for what to do until help arrives!
Get Ready, Get Set...
Be ready for the storm.
Part of the excitement of living in Oklahoma is the variety of weather, and the unexpected events that the weather can cause. Our Wonderful meteorologists do a great job of predicting the weather, in spite of it being a very challenging job! They can tell us when to look for storms or a day in the yard. Often as a predicted storm system approaches, we find ourselves scrambling to be sure we have what might be needed.
One thing we can do is to be ready for what happens before any storm event.
A basic emergency supply kit could include the following recommended items:
- One gallon of water per person per day for at least three days, for drinking and sanitation
- At least a three-day supply of non-perishable food
- Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
- First aid kit
- Extra batteries
- Whistle to signal for help
- Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter in place.
- Moist towelettes, garbage bags and plastic ties for personal sanitation
- Wrench or pliers to turn off utilities
- Manual can opener for food
- Local maps
- Cell phone with chargers and a backup battery
If storms damage your home or business, give us a call. Rain or shine, we are always ready to help!
Checking out this at the library...
Drying a Tulsa County Library Branch
What do you do if you are at the library in the middle of the day and you realize you are standing on soggy carpet? Looking around, you see that a lot of the carpet is wet... As you look for what might be causing this very unwanted phenomenon, you hear water running. So, you discover that the source is the hot water heater. You can turn off the water, so it will stop, but then what...?
You call SERVPRO of Greater Broken Arrow, of course! The dedicated SERVPRO team members were able to be onsite within minutes to remove the water, test and evaluate the extent of the water intrusion, develop a plan and initiate the drying process. Fortunately, no books were harmed during this water damage. The library was able to continue to open its doors to patrons during its normal hours.
Give us a call when the unexpected happens. We are always ready to help!